Care & Communications

AvataCore sends optional SMS notifications to members who explicitly opt in during our online eligibility intake. SMS is never required to receive services from AvataCore.

How members opt in

During our online eligibility intake at avatacore.com/get-started, members may provide a mobile phone number and check an unchecked-by-default consent box. The verbatim consent language displayed on the form is:

☐ Text me my results. I agree to receive transactional and promotional SMS from AvataCore (approx 4–8 msgs/month). Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our SMS Privacy Policy.

What members receive

• Intake follow-ups and appointment reminders
• Order, prescription, and shipping notifications from our partner pharmacies
• Customer care replies and account notifications
• Occasional promotional updates and intake-completion reminders

Frequency: approximately 4–8 messages per month per member.

Opt out and help

• Reply STOP to any SMS to unsubscribe immediately. You will receive a confirmation message and no further texts.
• Reply HELP to any SMS to receive help contact info.
• Email [email protected] with any questions about SMS communications.

Carrier and cost disclosure

Standard message and data rates from your wireless carrier may apply. Carriers are not liable for delayed or undelivered messages. AvataCore does not share, sell, or rent your mobile phone number or SMS opt-in data to third parties for marketing purposes.

For the full policy, see our SMS Privacy Policy. Our general Privacy Policy and Terms of Use also apply to all communications.