Refund Policy

AvataCore charges consultation and/or membership fees for access to our telehealth coordination platform and licensed healthcare providers.

• Before provider visit: If you have paid a consultation or membership fee but have not yet been seen or evaluated by a licensed healthcare provider, you may request a full refund of that fee.
• After provider visit: Once a licensed provider has reviewed your intake, conducted an evaluation, or issued a clinical determination (whether or not a prescription is written), consultation and membership fees are non-refundable, as the medical service has been rendered.

Our compounded medications are prepared specifically for each patient by a licensed 503B outsourcing facility or compounding pharmacy. Due to FDA regulations and patient safety requirements:

If your medication arrives damaged, defective, or is incorrect (wrong medication or wrong dosage), please contact us within 72 hours of delivery. We will arrange for a replacement shipment or issue a refund at our discretion. You may be asked to provide photographs of the damaged or incorrect product.

All refund requests must be submitted within 30 days of the original charge date. Requests received after 30 days may not be eligible for a refund.

To request a refund, please contact our support team using one of the following methods:

Please include the following in your request:

• Your full name and email address associated with your account
• Date of the charge
• Reason for the refund request
• Order number (if applicable)

Approved refunds will be processed within 5–10 business days and credited back to the original payment method. Depending on your bank or credit card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

You may cancel your AvataCore subscription at any time. Cancellation will take effect at the end of your current billing cycle. No refunds are issued for partial billing periods. To cancel, contact us at [email protected] or through your patient portal.

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving disputes promptly and fairly. Filing a chargeback without first contacting us may result in delays and additional verification requirements.

Certain states provide additional consumer protection rights:

• California: Under the California Consumer Legal Remedies Act and California Civil Code § 1789.3, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
• New York:New York residents may contact the New York State Attorney General's Office, Consumer Frauds Bureau, at (800) 771-7755.
• Other States:Residents of other states may have additional rights under applicable state consumer protection laws. Please contact us or your state attorney general's office for more information.

If you have any questions about this Refund Policy, please contact us: